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Refund policy

https://goodtoolcenter.com/


Common Return Questions
How do I return?

  • Enter your order number and email address, phone number, or zip code on the Returns Center page and click Start A Return to our e mail box
  • Follow the screen instructions by confirming your address and selecting the items you want to return
  • Upon completion, you will get a confirmation email with shipping guidelines
What items are returnable?
  • Within 30 days of the order date
  • In original condition
  • Unwashed and unworn
  • With tags and in original packaging
What items are non-refundable?
  • Non-returnable items:
  • Gift cards
  • Gift boxes
  • Items in sale/clearance section
  • Items marked FINAL SALE
  • Items marked for BOGO sales are FINAL SALE
  • Doorbusters

Damaged items MUST be reported within 3 days of receiving the goods to cgmail.com, with no exceptions.
Gift Returns
If you received a gift and would like to exchange it, it will be processed in the form of store credit. All gifts may be exchanged and are non-refundable. You will need a valid website order number in order to proceed with a gift return. No exceptions. 
We do not accept exchanges
If you would like to exchange an item for a different color, size, or style, please place a new order for that item and send back the original order for a refund within 30 calendar days of receipt.


We do not accept C.O.D. deliveries for returns, exchanges or any delivery of any sort.
Are there any charges for return?

  • No restocking fees
  • A return shipping label and instructions will be provided when your return is approved from here:gmail.com. We provide you with a return label at $8 and it will be deducted from your total refund amount. 
  • Packages that are sent back for insufficient address, refused package, could not deliver, mailbox full, or any reason beyond our control are subject to an $8 fee, which will be deducted from your original purchase upon issuing a refund. Ensure your address is correct at checkout, as we cannot change information once the order is processed.
  • Packages sent back without using our provided shipping label and using. our return center will delay your return process 15+ days. We are not responsible for customers who send back items out of our policies stated above and choose to return by personal couriers and shipping labels. If your item(s) is not delivered, no tracking and/or states delivered but our warehouse has not received it, we reserve the right to decline your refund and return. No Exceptions. 

How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned items within 10 business days. We will also notify you of the approval or rejection of your refund via our return center.

  • Refunds are issued back to the original form of payment(s).
  • Refund will be processed and a credit will automatically be applied to the original method(s) of payment within 10 business days.